RL-001 · Advisors, techs, detailers, managers
The Refuge Lane
One membership for predictable car costs. Cody's repair side and Valued Auto Care detailing can sit on one bill. Draft until Fil signs off.
Four promises
- Tell the truth — what the car needs now vs what can wait.
- No surprises — call before work they did not approve.
- Plain terms — one page, nothing hidden.
- Make it right if we fall short.
Christian-owned. Keep your word. Do not use faith to close a sale.
Plans at the desk
| Benefit | Compact $25 | Cruiser $69 | Grand Tourer $119 |
|---|---|---|---|
| Pay the year (1 month free) | $275 | $759 | $1,309 |
| MPI every visit | Yes | Yes | Yes |
| Scheduling | Priority | Priority | Top priority |
| Rotations & top-offs | Free | Free | Free |
| Labor discount (not parts) | 10% / $100 cap | 15% / $200 cap | 20% / $300 cap |
| Synthetic oil / year | — | 2 | 4 |
| Tow to our shop / year | — | 1 · 15 mi | 2 · 25 mi |
| Loaner (after day 30) | Length of the repair, if a loaner is available | ||
| VAC detail credit $240 | — | 1 / year | 2 / year |
| VAC plan discount | 10% up to $10/mo | 15% up to $15/mo | 20% up to $20/mo |
Day 1: inspection, priority, rotations/top-offs, VAC discount.
Day 31: labor discount, tow, extended loaner.
Second vehicle: 25% off the Cody's monthly rate. One plan per VIN. No commercial.
Who does what
- Advisor — offer, enroll, verify at check-in, apply labor discount, log benefits.
- Tech — honest MPI. Do not sell work the car does not need.
- VAC lead — schedule details, honor combo price and $240 credits, log credits.
- Manager — exceptions, loaners out >10 days, complaints, weekly report.
Enroll
- VIN eligible. Search Tekmetric so you do not duplicate the customer.
- Want detailing too? One combo — not two memberships. Turbo is not in the combo.
- Read the one-page terms: 12 months, 30-day wait, labor caps, cancel.
- Pay on the terminal or a secure link. Never write or text a card number. Never store CVV.
- Member number REF-000123. Tag Tekmetric “Refuge Lane” + tier. Start / day-31 / anniversary in notes.
- Printed card + digital card in 1 business day. Book first MPI (and first Gold Detail if combo).
Reservation texts: open, midday, close. Same-day reply. Do not take card numbers by text.
At the visit
Look up member number / phone / VIN. Active? Past day 30? Tag the RO. Log every benefit used. Tell them at pickup what they saved today.
Labor discount: labor + diag only. Not parts, tires, batteries, sublet, shop/env fees, tax, tows, warranty ROs, or a RO that already has another coupon. Take the percent or the cap — whichever is smaller — as one discount line.
Example: Cruiser, $400 labor + $350 parts → 15% of $400 = $60 (under $200 cap) → they pay $690 before tax.
Example: Grand Tourer, $2,000 labor → 20% = $400 but cap is $300 → discount $300.
One membership for both shops
One agreement, one REF number, one card, one bill, one anniversary. Two companies in the back. Customer sees one membership.
| VAC plan (regular) | With Compact | With Cruiser | With Grand Tourer |
|---|---|---|---|
| 4 Cyl Essential $74 | $66.60 | $62.90 | $59.20 |
| 6 Cyl Preferred $99 | $89.10 | $84.15 | $79.20 |
| 12 Cyl Elite $149 | $139.00 | $134.00 | $129.00 |
Popular one-bill examples
Compact + Essential = $91.60 / mo
Cruiser + Preferred = $153.15 / mo
Grand Tourer + Elite = $248.00 / mo
- Discount is 10 / 15 / 20% of the VAC plan, capped at $10 / $15 / $20 a month.
- Best single discount wins. No stacking. Turbo stays out.
- Pay the year: Cody's × 11 + discounted VAC × 12. Cruiser combo example = $69×11 + $84.15×12 = $1,768.80.
- Cruiser/Tourer $240 credits go to add-ons / Platinum — not a second included Refresh Detail.
- Drop either side any time. The other continues at regular price. Combo savings end.
Never
Do not take a card number on paper, text, or email.
Do not enroll someone for whom it is a bad deal.
Do not apply tow, labor %, or extended loaner in the first 30 days.
Do not give a loaner or credit without logging it.
Owner still confirms: processor, oil spec, tow partner, loaner rules, refund math, which company sells the combo. See draft SOP appendix D.